Shipping policy

Shipping Policy

Where orders ship from
Cove365 is based in China. Orders are fulfilled directly by our manufacturing partners or supplier warehouses in China and shipped to the customer’s destination. We do not operate a US warehouse.

Order processing
Standard parcel orders are normally prepared and handed to the carrier within 3–5 business days after payment is confirmed. Availability and processing times can vary by product, variant, quantity, holidays, and supplier capacity. If an item cannot be fulfilled as ordered, we will contact you about the available options.

Delivery estimates
For standard parcels to the contiguous United States, transit is estimated at 10–20 business days after dispatch. Including processing, the estimated total is 13–25 business days after payment is confirmed. Business days are Monday to Friday, excluding applicable public holidays. These standard-parcel estimates do not apply to freight or ocean shipments. Large, heavy, customized, or bulk orders may need a different shipping method and a separately confirmed delivery estimate. Any delivery window is an estimate, not a guarantee; customs clearance and carrier conditions may cause delays. For orders requiring a separate freight quotation, we will confirm the shipping method, charge, and estimated transit time before payment.

Shipping charges and import costs
For standard online orders, the shipping charge is shown at checkout before payment. International import duties, taxes, and customs or clearance fees may be charged by the destination country. Unless the checkout or a written quotation expressly says they are included, these charges are the customer’s responsibility. If you need a delivered-cost estimate for 10 or 100+ units, contact us with the product, variant, quantity, and destination postal code before ordering.

Tracking and delays
We provide tracking information when available after dispatch. Tracking can take a few days to update. Customs inspections, weather, peak-season volume, or an incorrect address may delay delivery.

Address problems, loss, or damage
Check your delivery address before placing an order. If your parcel appears lost or arrives damaged, contact us as soon as possible so we can investigate and arrange the appropriate resolution. Reporting a problem later does not automatically remove your rights under applicable law. Please keep packaging and photographs of any damage.

Contact
Email luqiang008@gmail.com for shipping questions. Last updated: October 23, 2026.